Location: Complaints Process

Complaints Process

What do we mean by a service of the Government of Ontario?

The French Language Services Act guarantees the right to receive French language services from the Government of Ontario in 25 designated areas. The Government provides a number of services either in person, in writing, by phone or via the Internet.

For example, you receive a government service when:

• you ask at a government information centre;
• you renew a driver's licence;
• you telephone or write to a government ministry or agency;
• you speak at a public hearing;
• you consult the Internet.

These are the kinds of provincial government services that must be available in French in the province's 25 designated areas. If you were unable to obtain a service in French or were not satisfied with the quality of the service provided or even if you have any suggestions for improvement, please contact us. The Government is committed to providing quality services to its Francophone clients.

The quality of French-language services is everybody's business! Whether you are in school, in business, or at home, if you are satisfied with the services you have received, pass it on. If not, tell us!

IMPORTANT:

Since November 1, 2007, the French Language Services Commissioner, François Boileau, receives comments and complaints about services in French offered by the Government of Ontario. You may contact the commissioner at:

Office of the French Language Services Commissioner
700 Bay St, Suite 2401
Toronto ON M7A 2H8
Tel.: 1 866 246-5262 or 416 314-8013
Fax: 416 314-8331
E-mail: flsc-csf@ontario.ca

• Information about the French Language Services Commissioner and how to contact him